To achieve this qualification, you must demonstrate competency in 4 core and 8 elective units. Please refer below for the core units of competency and a sample of suggested electives:

Ensuring your staff have the practical and technical skills in Business is critical to maximising the potential of your team. Our scope of Business qualifications provides foundation-level skills through to advanced and specialised skills in project management and business operations. Plus, with online learning being so accessible, you can ensure your workforce is skilled and competent in-line with your business goals.

• Customised training plans that suit your timeline requirements
• Our Trainers have worked in business, of all levels, their entire career. They are industry experts here to support the success of every student.
• We are known for being responsive

• Customer service representative
• Sales consultant
• Information Services Officer
• Telemarketer
• Customer Service Officer
• Receptionist
• Office Administration Officer

The course duration will vary depending on your experience, skills and chosen study mode. As a guide:

• Between 12 – 24 months depending on your current experience and skills
• Recognition of Prior Learning (RPL): 3-6 months- this term may be extended by Funding Criteria, amount of RPL awarded and subsequent Gap Training required  – eligibility criteria apply
• Fee for service: 3-12 months subject to the amount of RPL awarded and subsequent Gap Training required

Your skills will be assessed through a mix of practical and theory tasks. Which is essentially showing us what you’ve learnt and how you do it.

Theory may be assessed Online. Practical Assessment will be conducted at your place of work or work site with fit for purpose facilities and equipment which are to be made available to your FTA trainer & Assessor for training and assessment purposes.