Is customer service what you’re good at?
Do you love connecting with and talking to people?
Do you like finding solutions?
This Customer Engagement course is extremely popular with frontline customer service staff. If you’re passionate about supporting the customer experience, this is the qualification for you.
In this course you’ll gain the tools and strategies to be more efficient and effective in customer facing roles. You’ll learn to work with multiple communication platforms, handle complains, build on your product and service knowledge and adhere to key performance indicators. This nationally accredited course is designed to develop quality customer service leaders – who can handle every customer experience with style.
- 100% online. Study when and how you want.
- Become a customer service rockstar
- Support from highly qualified Trainers
- Ongoing study support and goal accountability
- Pave your way with a nationally recognised qualification for greater career opportunities