FTA is committed to maintaining the privacy and confidentiality of its RTO personnel and participant records. FTA complies with the Privacy Act 1988 including the 13 Australian Privacy Principles (APPs) as outlined in the Privacy Amendment (Enhancing Privacy Protection) Act 2012.
If a Foundation Training Australia learner is not happy with an assessment outcome they have the right to appeal the decision. The same instance applies, if a learner would like to make a formal complaint, they are also entitled to do so.
Cancellation, Refund and Agreement Policy
Foundation Training Australia ensures that all fees paid are correctly receipted and recorded in accordance with the financial management policy and procedures and state based contractual requirements.
Access & Equity Policy
In line with obligations under Commonwealth legislation, FTA is committed to promoting a fair and equitable environment for personnel and clients that is free from discrimination, harassment and vilification.